Last updated: 19 May 2026

Brightness Cleaning (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us — through our website, by phone, email, or in person.

1. What information we collect

We collect personal information that is necessary for us to deliver our services and run our business. This typically includes:

Contact details — name, phone number, email address, postal/business address.
Quote & service information — property type, suburb, service requirements, scope of work, preferred frequency.
Billing information — billing contact, ABN, invoicing preferences.
Site & access information — access codes, key handling details, on-site contacts.
Communications — emails, call notes, text messages, web form submissions.

We do not collect sensitive information (as defined in the Privacy Act) unless you specifically provide it and it is necessary for the service requested.

2. How we collect information

We collect personal information directly from you when:

You submit a quote request through our website
You call, email or message us
You sign a service agreement or invoice
We visit your property for a site walk or to perform work

We may also collect limited information via website analytics (page visits, device type) to help us improve our website.

3. How we use your information

We use personal information to:

Provide quotes, schedule work and deliver our services
Communicate with you about your bookings, accounts and queries
Send invoices and process payments
Meet legal, insurance, tax and regulatory obligations
Improve our services and customer experience

We will not use your information for direct marketing without your consent, and you can opt out of marketing communications at any time.

4. Who we share your information with

We do not sell your personal information. We may share it with:

Our staff and contractors — to plan and perform work
Service providers — accounting software, payment processors, email and SMS providers, cloud storage
Government agencies — where required by law (e.g. tax reporting, court orders)
Insurers and legal advisers — in the event of a claim or dispute

Any third party we share information with is bound by confidentiality and privacy obligations consistent with the APPs.

5. Storing & protecting your information

We store personal information in secure cloud platforms (job management, accounting and email) and physical documents kept in our Minto office. We use access controls, password protection and encryption where appropriate, and limit staff access to a need-to-know basis.

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We will notify affected individuals and the OAIC if a notifiable data breach occurs.

6. Accessing & correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate. To do this, email kunwor52@gmail.com with the subject line “Privacy Request”. We will respond within 30 days.

7. Cookies & website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour. You can disable cookies in your browser settings. Disabling cookies may limit certain website features.

8. Children’s privacy

Our services are aimed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top will reflect the most recent revision. Material changes will be communicated where appropriate.

10. Contact & complaints

If you have a privacy question or complaint, contact us at:

Email: kunwor52@gmail.com
Phone: 0406 105 778
Post: Privacy Officer, Brightness Cleaning, 19 Hotham Road, Minto NSW 2566

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Privacy Policy