How we collect, use, store and protect your personal information.
Brightness Cleaning (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us — through our website, by phone, email, or in person.
We collect personal information that is necessary for us to deliver our services and run our business. This typically includes:
We do not collect sensitive information (as defined in the Privacy Act) unless you specifically provide it and it is necessary for the service requested.
We collect personal information directly from you when:
We may also collect limited information via website analytics (page visits, device type) to help us improve our website.
We use personal information to:
We will not use your information for direct marketing without your consent, and you can opt out of marketing communications at any time.
We do not sell your personal information. We may share it with:
Any third party we share information with is bound by confidentiality and privacy obligations consistent with the APPs.
We store personal information in secure cloud platforms (job management, accounting and email) and physical documents kept in our Minto office. We use access controls, password protection and encryption where appropriate, and limit staff access to a need-to-know basis.
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We will notify affected individuals and the OAIC if a notifiable data breach occurs.
You may request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate. To do this, email kunwor52@gmail.com with the subject line “Privacy Request”. We will respond within 30 days.
Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour. You can disable cookies in your browser settings. Disabling cookies may limit certain website features.
Our services are aimed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have, please contact us so we can remove it.
We may update this Privacy Policy from time to time. The “last updated” date at the top will reflect the most recent revision. Material changes will be communicated where appropriate.
If you have a privacy question or complaint, contact us at:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Privacy queries handled directly by our Minto team. Mon–Sat, 7am–7pm.